Archive for the 'Other' Category

Four Tips for Effective Communication

Sunday, April 23rd, 2006

There are many factors that contribute to effective communication, but one area that shows that you are able to speak effectively is how well you assert yourself during conversation.

Here are four tips that will help you increase your composure when giving an assertive message so that you can present what you have to say with confidence.

Tip One: Speak Immediately

When giving an assertive message it is important to speak about the topic you are concerned with while it is actually occurring – this will keep the flow of communication relevant.

If you wait for hours, days or weeks to approach the problem situation you may experience increased stress and sleepless nights as you brood over the matter. So aim to resolve the problem situation as close to when it is occurring as possible.

Tip Two: Be Direct

It is important to realize that the situation that you are in is primarily affecting yourself, not the other person. In fact, they may not know or even care that their actions are affecting you.

You will need to state the problem to them directly – provide them with an example of the annoying action or behavior. Further to help resolve the problem, it is best to suggest some alternative action that they may take, or ask them to stop doing it directly.

Tip Three: Be Pleasant

When you send an assertive message to another person you are asking them to stop performing some annoying behavior or action, and instead do something less obtrusive. So if you present in a hostile manner it is very unlikely that the other party will take you seriously. In fact it as more likely that you will create a huge scene, and turn your assertive message into an argument!

Instead, take a deep breath and find a pleasant posture. This will help you frame what you need to say in the right manner and your delivery is more likely to be accepted.

Tip Four: Keep Calm

The main risk in giving an assertive message is facing the resistance of the other party. Occasionally the other party may take offense at what you are presenting, or resist without apparent reason.

In these situations it is important to maintain your composure. If you act offensively they will not want to help you. Make up your mind to keep composed even if there is resistance, and repeat your assertive message until it is accepted.

By following these four tips when giving assertive messages you should experience increased confidence and other people are likely to respond to your requests.

It’s Too Late for “Future Shock”

Thursday, April 20th, 2006

In 1970, Alvin Toffler’s book “Future Shock” predicted a world in which technology evolved so quickly society was stunned, unable to adjust, succumbing to “shattering stress and disorientation”. A decade later, John Naisbitt took a less cataclysmic look, focused on the next decade, with “Megatrends - Ten New Directions Transforming Our Lives”; he updated that in 1990 with “Megatrends 2000″.

Toffler proved to be both right and wrong. “Future Shock” did attack millions of people, but primarily those in the newly freed nations of the former Soviet Bloc, especially Russia itself. Hundreds of immigrants pouring out of those nations to the United States in the 1990s reportedly returned complaining about “too much choice”.

Even a worldly British author and high tech consultant who spent the 1990s living and working in Southern California and Washington, DC, will soon publish a book about his American experience that includes a chapter on how even Western Europeans can be overwhelmed by American-style consumerism. The working title? “A Cornucopia of Confusing Consumer Choices: Forty-Five Types of Shredded Wheat?”

What Toffler failed to foresee was the ease with which Americans, Canadians and, within the dominion of their own societies, the rest of the “developed” world not only would accept but often demand faster implementation of new technologies. Generations raised on Star Trek and Star Wars did not merely anticipate desktop computers, instant global information access, hand-held global “communicators” and robots, they built them.

Some of Naisbitt’s predictions, such as a rise in home-based “networking”, were amazingly on target, especially considering he never used the words Internet, e-mail, global positioning system (GPS) - none of which as yet existed - nor terrorism, arguably four of the most important factors driving late 20th and early 21st Century society.

Perhaps the most astounding - and controversial - look at our technology-based future came in 2001, when Ray Kurzweil, one of the world’s most honored inventors, authors and futurists, published his “Law of Accelerating Returns”.

“An analysis of the history of technology shows that technological change is exponential, contrary to the common-sense ‘intuitive linear’ view. So we won’t experience 100 years of progress in the 21st Century - it will be more like 20,000 years of progress (at today’s rate). The ‘returns’, such as chip speed and cost-effectiveness, also increase exponentially. There’s even exponential growth in the rate of exponential growth. Within a few decades, machine intelligence will surpass human intelligence, leading to The Singularity - technological change so rapid and profound it represents a rupture in the fabric of human history. The implications include the merger of biological and non-biological intelligence, immortal software-based humans and ultra-high levels of intelligence that expand outward in the universe at the speed of light.”

And that is only the opening paragraph! (The entire piece is available at http://www.kurzweilai.net/articles/art0134.html?printable=1).

Kurzweil’s “law” helps explain what Toffler feared and Naisbitt sought to analyze. As to whether Kurzweil is qualified to make such bold statements, consider his remarkable biography at http://en.wikipedia.org/wiki/Ray_Kurzweil. Or simply Microsoft chairman Bill Gates’ 2005 description of him as “the best at predicting the future of artificial intelligence”.

Given Kurzweil’s Law, Naisbitt’s “Megatrends” and Toffler’s “Future Shock” already are being dwarfed by the speed of technological advance. Any new version of either book would have to be electronically published to avoid being comically out-of-date before ever reaching a bookstore.

Consider a few examples of where we are headed in the next 20 years or so:

Military doctors already are looking to field, within a decade, an early version of Star Trek’s medical tricorder - not hoping, not expecting, but planning.

The US Army’s Future Warrior, the combat infantry ensemble circa 2020, has been called everything from a futuristic medieval knight’s suit of armor to a Star Wars’ Imperial Trooper. But Future Warrior is an evolutionary process, with the first elements now on their way to US troops in Southwest Asia, for whom small robots that perform dangerous tasks such as checking for explosives at roadblocks already are considered honored and invaluable teammates.

Hydrogen fuel cells the size of soda cans have been powering TV field cameras for the past two years; people all over the globe can flip open their own “communicators” and not only talk to anyone anywhere, but take and send photos and movies, listen to music, download information, send and receive text messages, obtain precise GPS locations - even Mr. Spock would be likely to raise an eyebrow and mutter, “Fascinating”.

Kurzweil’s Singularity foresees a time - perhaps within the next two decades - when it will be possible to download a human being’s memories and personality into a computer. Add an advanced and highly realistic avatar based on that individual’s actual appearance (at any age) and an equally accurate voice synthesizer and it will be possible to have a real-time, original conversation with a dead relative or teacher. Imagine Einstein or Mozart or da Vinci preserved for all time.

The religious implications, of course, are obvious, as are the legal and societal: With AI Grandpa still own his house? Will flesh-and-blood Grandma be able to remarry? Is erasing an AI personality disk murder? And for writers and publishers, if copyrights continue for 70 years after the author’s death, is an AI author dead - or immortal?

Nanotechnology - microscopic machines - and microbiology are expected to combine to enable the repair of almost anything that goes wrong with any part of the body. No chemotherapy, no contact lenses, no open heart surgery, just an injection of thousands of tiny robotic surgeons programmed to deal with the problem.

Experiments already have been performed to enable two people to share sensory perceptions. In others, robotic limbs have been activated by subjects thinking about moving their own arms or legs. Such bioelectronic advances are expected to enable quadriplegics to walk away from their wheelchairs, possibly within a generation.

Consider:

- In 1906 we had just witnessed the first flight of a heavier-than-air manned aircraft, a flight that lasted less than the wingspan of a Boeing 747. Six decades later, we were walking on the Moon.

- In 1906, few people had access to a very cumbersome, expensive and unreliable telephone system and radio was still an experiment; today, you can watch television on your cellphone.

- In 1906, the average life expectancy in the US was 46.9 for men, 50.8 for women; today, it is 74.5 for men and 79.9 for women, according to US government tables. But many futurists say for those of us now living, the trick will simply be to live long enough . . to live forever - which they believe the merger of biology and technology will make possible, in one form or another, within a generation.

“Future Shock” and “Megatrends” were products of the late 20th Century, when Kurzweil’s Law of Accelerating Returns was just beginning to reach the Tipping Point — “that dramatic moment when something unique becomes common”. In contrast, the 21st Century will require entirely new legal, sociological, philosophical, religious, political, moral and personal concepts.

Perhaps it is - 250 years earlier than claimed by the 1990s TV show “Babylon 5″ - truly the “dawn of the Third Age of Mankind”.

Six Steps to Improve Your Negotiation Skills

Thursday, March 23rd, 2006

Do you struggle when presenting your needs to others? If so, you may need help with negotiation skills!

Getting your needs met in a positive manner requires skill and assertiveness. Here are six fundamental rules to follow so that you are prepared for the negotiation process.

1. Time your discussion

Most people think clearly during early morning periods. To be a successful negotiator you will need to accommodate the mood and mind of the other person who you are approaching. Find a time for negotiation that seems best for both yourself and the other party. It is better to move the meeting to a time that is available for the other party, if required, and this will increase your chances of negotiating with success.

2. Break the Ice

Use your initial contact time to create small talk prior to negotiating at a more serious level. The aim of this is to create a positive and friendly environment so that you can pitch your appeal for what you need in an atmosphere that is open. Only move into the negotiation process when you are sure that your request will be considered in a positive moment.

3. Use “I” Statements

Frame your statements in the first person, stating what you want directly. For example, if you feel that you are performing your work satisfactorily and would like to negotiate a raise with your employer, use the phrase, “I would like to bring up the subject of a pay rise.”

One mistake that people often make during negotiation is using “You” statements. These types of requests come across negatively because there is the underlying feeling that the other person has let you down. For example, if you stated, “You need to consider paying me more for the work I do around here”, this statement may be taken as a criticism.

4. Be honest and direct

Be honest about your situation. Explain what you need and don’t leave the other person guessing about why you’re approaching them.

5. Show appreciation

All successful negotiators understand that a win-win situation can be produced when both parties compromise on things of lesser importance. When the other party agrees to your request demonstrate your appreciation by thanking them verbally, and in any other way that you think appropriate.

6. Stick to the issue

Finally, the negotiation process can become quite complex. To avoid getting lost in the details, keep to the topic that you need them to agree to. Make sure you don’t confuse the items you are negotiating with items of personal interest.

By using these six rules in the negotiation process you will be able to produce win-win outcomes that are mutually acceptable.